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How to verify your Google Business Profile via Live Video Call

Step 1: Get ready for the call


Make sure you have a stable internet connection and you are able to join a video call with your mobile phone.


Be at your business location and be ready to show the Google representative your office/store and any proof of business ownership on the video call. 

For example:

   - Your current location: Show outside signs, like your street’s name, nearby businesses, or the area around your business.

- Business or equipment: Capture your operations. This includes things like stock for sale, branded equipment, marketing materials, or tools you use to serve your customers.

Proof of management: Show your access to employee-only items or areas. This includes things like a cash register, kitchen, storage room, or non-sensitive business documents. You can also use your keys to open your facility.

Step 2: Start the call on your mobile device


Go to your business profile. To do this

⇢ Open up a new browser, type in "My Business" or enter your business name in the search bar to open up your business profile.


Click Get verified  ⇢ Video call  ⇢ Next.


Tick the two checkboxes and pick your language.


To start a text chat with the next available Google support representative, click Start call.

Step 3: Show your business via video call


When you’re ready, a Google representative helps you join a video call on your mobile device.


Use the camera on your mobile phone to show your business location and ownership to the Google representative.


Answer any question they ask you about your business.

If you have any challenges with this, click on the "Need Help? Talk to me" button on the bottom right corner of this page.

Vanessa Mbamarah

Vanessa Mbamarah

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